Refund policy

Last updated: October 23, 2026

ALL SALES ARE FINAL

Every ThreadVibe item is printed on demand. Your order is made just for you after you place it, so we can't restock or resell it. That's why all sales are final. We don't accept returns, exchanges or refunds for change of mind, wrong size ordered, or color or style preference.

Please check the size chart on each product page before you order.

CANCELLATIONS

Orders go into production quickly. If you need to cancel, email us right away. We can only cancel an order that hasn't entered production yet. Once production starts, the order can't be cancelled or changed.

DAMAGED, MISPRINTED, DEFECTIVE OR WRONG ITEMS

If your item arrives damaged, has a printing or production defect, or isn't what you ordered, we'll make it right with a replacement or a refund.

To be eligible:
- Email us within 5 days of delivery at Threadvibe.org@gmail.com.
- Include your order number, clear photos or a short video of the problem, and a brief description.
- Don't send anything back unless we ask you to. Returns sent without our approval can't be accepted.

Items that have been worn, washed or damaged after delivery aren't covered.

LOST OR UNDELIVERED ORDERS

If your package hasn't arrived, or tracking says delivered but you didn't receive it, email us within 5 days of the estimated delivery date and we'll look into it with our production partner and the carrier.

Please double-check your shipping address at checkout. We can't replace or refund orders that are lost or delayed because of an incorrect or incomplete address.

REFUNDS

Approved refunds go back to your original payment method. Your bank or card provider may take a few business days to show the refund.

YOUR LEGAL RIGHTS

This policy doesn't limit any rights you have under applicable consumer protection laws.

CONTACT

Questions about an order? Email Threadvibe.org@gmail.com.